CommercialPrior AuthMedium impact
24-1345 State of Emergency: Bird Flu in California
Health Net·CA·Prior Authorization
Effective date
Dec 18, 2024
We identified it
Jun 20, 2026
Summary
Health Net has implemented emergency policy changes due to California's bird flu state of emergency, relaxing prior authorization requirements and extending claim filing deadlines for affected providers and members. The policy allows shortened prior auth timeframes, out-of-network approvals, and extended prescription refills for impacted areas.
Action Required
Immediately: Contact Health Net Provider Services at appropriate line-of-business phone numbers when treating members affected by bird flu emergency to request expedited prior authorizations, out-of-network approvals, or extended claim filing deadlines. Update staff on availability of Health Net Emergency Response Line (800-400-8987) for member assistance with prescriptions and insurance cards.