MedicaidAdministrativeMedium impact
25-098 Delegated PPGs Must Ensure Staff Takes Required Transgender, Gender Diverse or Intersex Training
Health Net·CA·Prior Authorization
Effective date
Feb 14, 2025
We identified it
Jun 20, 2026
Summary
Delegated physician groups must ensure all administrative and office staff who have contact with members complete mandatory transgender, gender diverse, or intersex (TGI) cultural competency training. Current staff must complete training by February 14, 2025, with ongoing training required every two years.
Action Required
By February 14, 2025: All administrative and office staff (including utilization management and call center staff) who have contact with members must complete TGI training through the provided registration link. Maintain records of completion for audit purposes. New hires must complete training within 45 days of start date. Submit group attestation including group NPI after training completion.