MedicaidAdministrativeMedium impact
25-099 Delegated PPGs Must Ensure Staff Takes Required Transgender, Gender Diverse or Intersex Training
Health Net·CA·Prior Authorization
Effective date
Feb 14, 2025
We identified it
Jun 20, 2026
Summary
Health Net and Community Health Plan of Imperial Valley now require all delegated physician group staff who have contact with members to complete mandatory transgender, gender diverse, and intersex (TGI) cultural competency training. Current staff must complete training by February 14, 2025, with ongoing retraining every two years.
Action Required
By February 14, 2025: All administrative and office staff (including utilization management and call center staff) who have contact with members must complete the TGI cultural competency training through the provided registration link. Practice administrators must track and maintain records of each staff member's training completion for audit purposes. New hires must complete training within 45 days of start date, and all staff must retrain every two years.