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MedicaidAdministrativeLow impact

25-339m Revised CAHPS Survey Results for Update 25-259m Provided Here

Health Net·CA·Prior Authorization
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

This policy provides corrected CAHPS survey results for Medi-Cal Product Level Adult Survey Outcomes, replacing incomplete data from a previous March 20, 2025 update. It shows performance metrics for customer service, care access, and doctor communication compared to national benchmarks.

Action Required

Action needed
No immediate action required. This is informational data about quality performance metrics. Billing teams should be aware that these CAHPS scores may influence quality-based payment adjustments or bonus programs for Medi-Cal patients in future contracts.

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