CommercialAdministrativeMedium impact
25-676 Use Language Assistance Program to Meet Members' Language Needs
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net requires hospitals to use their Language Assistance Program (LAP) for members needing interpreter services, including those with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals cannot ask members to bring their own interpreters or use minors to interpret, and must contact the number on the member's ID card if interpreter support is needed.
Action Required
Immediately: Train front desk and clinical staff on new interpreter requirements. Update patient intake procedures to identify members needing language assistance and contact Health Net LAP using the number on member ID cards instead of asking patients to provide their own interpreters. Document any emergency use of family interpreters in medical records with justification.