MedicaidAdministrativeMedium impact
25-678 Use Language Assistance Program to Meet Members' Language Needs
Health Net·CA·Prior Authorization
We identified it
Jun 20, 2026
Summary
Health Net Community Health Plan of Imperial Valley requires hospitals to use their Language Assistance Program (LAP) for members with limited English proficiency, hearing impairments, or diverse cultural backgrounds. Hospitals cannot ask members to bring their own interpreters or use unqualified staff for interpretation services.
Action Required
Immediately: Hospital staff must contact the number on member's ID card when interpreter services are needed for Health Net Community Health Plan members. Update front desk and clinical staff protocols to prohibit asking members to bring interpreters or using unqualified staff for interpretation. Document any emergency use of attending adults as interpreters in the medical record with justification.