MedicaidAdministrativeLow impact
25-723m Coming Soon: the 2025 Provider Appointment Availability, After-Hours and Phone Surveys
Health Net·CA·Provider News
Effective date
Jul 1, 2025
We identified it
Jun 20, 2026
Summary
Health Net California will conduct provider appointment availability, after-hours accessibility, and phone system surveys from July through December 2025. This affects all provider types including physicians, hospitals, and specialty providers in 11 California counties.
Action Required
July-December 2025: All providers in affected counties should prepare to participate in Health Net's appointment availability and phone surveys. Download the Provider Update PDF for specific survey requirements and procedures. No immediate billing system changes required.