MedicaidAdministrativeLow impact
25-724m Coming Soon: the 2025 Provider Appointment Availability, After-Hours and Phone Surveys
Health Net·CA·Provider News
Effective date
Jul 1, 2025
We identified it
Jun 20, 2026
Summary
HealthNet California will conduct provider surveys from July through December 2025 to assess appointment availability, after-hours access, and phone responsiveness for Medi-Cal providers in Fresno, Kings, and Madera counties. This is an informational notice about upcoming survey activities rather than a policy change requiring billing modifications.
Action Required
No immediate action required for billing operations. Providers in Fresno, Kings, and Madera counties should be aware that HealthNet may contact them for surveys about appointment availability and phone access between July-December 2025. Front desk staff should be prepared to participate in surveys when contacted.