MedicaidAdministrativeLow impact
25-725m Coming Soon: the 2025 Provider Appointment Availability, After-Hours and Phone Surveys
Health Net·CA·Provider News
Effective date
Jul 1, 2025
We identified it
Jun 20, 2026
Summary
HealthNet California will conduct mandatory provider surveys from July through December 2025 to assess appointment availability, after-hours access, and phone responsiveness. These surveys apply to all provider types including physicians, hospitals, and ancillary providers in Imperial County Medi-Cal.
Action Required
Between July-December 2025: All providers in Imperial County must participate in HealthNet's appointment availability, after-hours, and phone surveys when contacted. Ensure front desk staff are aware they may receive survey calls and should respond professionally. Download the Provider Update PDF from the HealthNet provider library for complete survey details.