Medicare AdvantageAdministrativeLow impact
25-825m Improve Patient Experience and Satisfaction: Key Resources for the Health Outcomes Survey
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net is providing resources to help providers improve patient communication and outcomes for the Medicare Health Outcomes Survey (HOS), which runs through November 2025. The survey gathers feedback from Medicare patients and impacts CMS Star Ratings for health plans.
Action Required
Review the provided HOS resources and communication tip sheets to improve patient interactions. Share these materials with clinical staff to enhance patient experience and potentially improve health plan Star Ratings that may affect future contracts.