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25-819 Temporary Authorization System Outage: Oct. 11-13
Health Net·CA·Prior Authorization
Effective date
Oct 11, 2025
We identified it
Jun 20, 2026
Summary
Health Net will take its prior authorization system offline from October 11-13, 2025, preventing normal authorization submissions. During the outage, urgent authorization requests must be submitted by phone at 833-837-0188.
Action Required
Before October 11, 2025 at 12 a.m. PT: Submit all urgent or time-sensitive prior authorization requests to avoid delays. During outage (Oct 11-13): Use emergency phone line 833-837-0188 for urgent authorizations only. Billing team must plan ahead and coordinate with providers to identify critical authorization needs.