MedicaidAdministrativeMedium impact
25-1050m Patient Privacy Matters: Key Requirements for Providers
Health Net·CA·Reimbursement
We identified it
Jun 20, 2026
Summary
Health Net requires all providers to maintain HIPAA-compliant written privacy policies and follow specific procedures for handling sensitive health information, including mental health, reproductive health, and substance use services. Providers must respond to confidential communication requests within 7 business days for electronic/phone requests and 14 days for mailed requests.
Action Required
Immediately: All providers must establish or update written HIPAA-compliant privacy policies covering medical record security, unauthorized access prevention, and patient communication procedures. Billing teams must ensure response times of 7 business days for electronic/phone confidential communication requests and 14 business days for mailed requests. Front desk staff must inform patients annually about confidential communication options for sensitive services.