MedicaidAdministrativeLow impact
25-1265m Faster Access to Phone Interpretation – No New Numbers, Just a Better Experience
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
CalViva Health has streamlined phone interpretation services access for providers. Instead of needing separate phone numbers, providers can now reach interpretation services through the existing Provider Services Center by following updated call prompts for faster, direct connection to interpretation vendors.
Action Required
Immediately: Train front desk and clinical staff to use updated call prompts when accessing interpretation services through existing Provider Services Center numbers (888-893-1569 for Medi-Cal, 844-966-0298 for Behavioral Health). Update any internal procedures that reference separate interpretation service phone numbers.