MedicaidAdministrativeLow impact
25-1266m Faster Access to Phone Interpretation – No New Numbers, Just a Better Experience
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net California has streamlined access to phone interpretation services by updating call prompts in their existing Provider Services Center numbers. Providers can now connect directly to interpretation vendors without learning new phone numbers, just by following updated prompts when calling the same Provider Services Center.
Action Required
Immediately: Train front desk staff and providers to listen for updated call prompts when accessing interpretation services through existing Provider Services Center numbers (833-236-4141 for Medi-Cal, 844-966-0298 for Behavioral Health). Ensure staff understand they can now connect directly to interpretation services through the updated call flow.