CommercialPrior AuthMedium impact
25-1389 State of Emergency: Pack Fire in Mono County
Health Net·CA·Prior Authorization
Effective date
Dec 9, 2025
We identified it
Jun 20, 2026
Summary
Health Net has temporarily relaxed prior authorization, precertification, and referral requirements for providers affected by the Pack Fire emergency in Mono County. The policy allows expedited approvals, out-of-network service authorizations, and extended claim filing deadlines for fire-impacted members and providers.
Action Required
Immediately: Billing team should contact Health Net Provider Services at 800-641-7761 for guidance on expedited prior authorizations and out-of-network approvals for Mono County fire-affected patients. Update staff to use Emergency Response Line 800-400-8987 for patient assistance with lost insurance cards and prescription replacements. Document fire impact status for affected patients to ensure proper claim processing extensions.