All PlansAdministrativeMedium impact
26-579 Prison Network Toll‑Free Number 877‑899‑0561 Discontinued
Health Net·CA·Reimbursement
Effective date
May 1, 2026
We identified it
Jun 20, 2026
Summary
The Prison Health Care Provider Network's toll-free number 877-899-0561 is being discontinued effective May 1, 2026, with no replacement phone number. All provider inquiries must now be handled via email through the PHCPN Provider Services Center.
Action Required
Before May 1, 2026: Billing team must update all records and contact lists to remove the discontinued toll-free number 877-899-0561. Replace phone contact method with PHCPN Provider Services Center email for all inquiries including new provider information, provider directory questions, contract terms, and rates and disputes. Update staff procedures to use email instead of phone for PHCPN communications.