MedicaidAdministrativeMedium impact
26-623 Ensuring Accessible Materials for Members with Disabilities
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Health Net now requires participating physician groups (PPGs) to provide member materials in alternative formats (Braille, large print, audio, etc.) for members with disabilities upon request. PPGs must check the Eligibility Report to identify member format needs and maintain records of all requests for compliance audits.
Action Required
Immediately: Front desk and administrative staff must review the Eligibility Report for each member to identify alternative format needs before providing any materials. Establish process to respond to requests for Braille, large print (20-point Arial minimum), audio, or electronic formats. Maintain detailed records of all Medi-Cal alternative format requests for annual audits and compliance reviews. Contact Health Net Provider Services at 800-675-6110 for questions.