MedicaidAdministrativeMedium impact
26-624 Ensuring Accessible Materials for Members with Disabilities
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Participating Physician Groups (PPGs) must now provide member materials in alternative formats (Braille, audio, large print, electronic) for members with disabilities who request them. PPGs must track these requests and maintain records for compliance audits.
Action Required
Immediately: Administrative staff must review Eligibility Reports to identify members needing alternative format materials. Maintain records of all Medi-Cal alternative format requests per retention requirements. Contact Propio Translation (Plan's preferred vendor) for Medi-Cal Notice of Action letters to ensure costs are covered. Be prepared to provide materials in Braille, audio, large print (20-point Arial minimum), or accessible electronic formats upon member request.