MedicaidAdministrativeMedium impact
26-625 Ensuring Accessible Materials for Members with Disabilities
Health Net·CA·Provider News
We identified it
Jun 20, 2026
Summary
Participating Physician Groups (PPGs) in Imperial County must now provide Medi-Cal member materials in alternative formats (Braille, large print, audio, accessible electronic) when requested by members with disabilities. PPGs must check the Eligibility Report for member format needs and maintain records of all alternative format requests for compliance audits.
Action Required
Immediately: Front desk and billing staff must review the Eligibility Report for each Medi-Cal member to identify alternative format needs and preferred language. Establish process to fulfill requests for Braille, audio, large print (20-point Arial minimum), or accessible electronic formats. Maintain detailed records of all alternative format requests per record retention requirements for annual audits. Contact Community Health Plan of Imperial Valley at 833-236-4141 for questions.