MedicaidAdministrativeLow impact
[Ohio] Dedicated email address to support select provider types
Anthem BCBS·OH·Provider Bulletin
Effective date
May 29, 2026
We identified it
May 30, 2026
Summary
Anthem Medicaid/MyCare Ohio has established a dedicated email address (ohmedicaidencpesupport@anthem.com) for administrative support for five specific provider types: SNFs, DME providers, independent hospice providers, independent home healthcare providers, and assisted living facilities. This creates a new communication channel to reduce administrative delays and improve issue resolution for these select providers.
Action Required
If your practice operates as a Skilled Nursing Facility (SNF), Durable Medical Equipment (DME) provider, independent hospice provider, independent home healthcare provider, or assisted living facility in Ohio under Medicaid/MyCare Ohio: Update internal contact lists and staff directories to use ohmedicaidencpesupport@anthem.com for administrative support requests instead of general payer contact lines. Communicate this dedicated email address to relevant billing and administrative staff. This change is informational only and does not require workflow modifications to billing or coding processes.