26-646 Action Required: Keep Your Provider Directory Information Current

Before April 1, 2026: All providers must establish procedures to promptly respond to Health Net verification requests for directory information including practice addresses, phone numbers, specialties, group affiliations, languages spoken, telehealth availability, and new patient status. Front desk staff should monitor for verification requests sent electronically or in writing and respond immediately. Providers must also proactively notify Health Net of any changes to address, phone, new patient availability, specialty services, or practice closure as soon as they occur. Failure to maintain current directory information may result in inaccurate listings and DMHC compliance issues.