Anthem BCBSMedium ImpactAdministrative
[Virginia] Manage physical health P2P conversations online — mid‑June
Published May 29, 2026
AI Summary
Anthem Virginia is implementing an online platform for managing peer-to-peer (P2P) conversations related to physical health services, effective mid-June. This change will digitize the P2P process, allowing providers to conduct prior authorization discussions and appeals through an online portal instead of traditional phone calls.
Action Required
By mid-June 2024: Billing and prior authorization staff must register for and learn to use Anthem's new online P2P platform for physical health services. Update workflow procedures to use the online portal instead of phone calls for peer-to-peer conversations. Train staff on the new digital P2P process to avoid delays in authorization approvals.
Plan Types
Commercial
States
VA
Specialties
all-specialties