Anthem BCBSMedium ImpactAdministrative
[New York] Manage physical health P2P conversations online — mid‑June
Published May 28, 2026Effective June 15, 2024
AI Summary
Anthem New York is implementing an online platform for managing peer-to-peer (P2P) conversations related to physical health services, effective mid-June. This change will digitize the P2P review process that was previously conducted via phone calls.
Action Required
By mid-June 2024: Billing and clinical staff must transition from phone-based P2P conversations to the new online platform for all Anthem New York physical health P2P reviews. Register for access to the online system and update internal workflows to use the digital platform instead of calling for P2P discussions when prior authorizations are denied or under review.
Plan Types
Commercial, Medicare Advantage
States
NY
Specialties
all-specialties