MedicaidAdministrativeLow impact
Upcoming Changes to the Automated Voice Response System Menu Options
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid (HUSKY Health) is updating their Automated Voice Response System (AVRS) menu options. This affects how billing teams and providers will navigate the phone system when calling for prior authorizations, eligibility verification, and other administrative tasks.
Action Required
Billing team should review the updated AVRS menu options at the provided URL and update any documented phone procedures or quick reference guides for Connecticut Medicaid calls. Train staff on new menu navigation paths to avoid delays when calling for eligibility checks or prior authorizations.