MedicaidAdministrativeMedium impact
Electronic Visit Verification Reporting a Change in Client Condition
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Aug 1, 2016
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid providers using Electronic Visit Verification (EVV) systems must now use Task ID '99' to report specific changes in client condition including hospitalizations, falls, mental status changes, and ADL changes. This triggers automatic HIPAA-compliant notifications to case management agencies for appropriate follow-up care coordination.
Action Required
Immediately: Home health and personal care providers in Connecticut must train caregivers to use Task ID '99' in the Santrax EVV system when clients experience hospitalizations, ER visits, falls, mental status changes, ADL changes, informal support changes, skin deterioration, or service refusals. Caregivers must enter this code at visit check-out via telephony, FVV device, or MVV app. Provider agencies should assign coordinators in Santrax system to receive notifications and monitor 'Notes by Category' reports for client status changes.