MedicaidAdministrativeMedium impact
EVV - Important Message Update: New SSN Policy, Updated Task List and Training Information
Connecticut Medicaid (HUSKY Health)·CT · Physical Therapy, Occupational Therapy·Provider Bulletin
Effective date
Nov 1, 2016
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid has implemented Electronic Visit Verification (EVV) requirements for home and community-based services, with modified SSN requirements allowing only the last 5 digits of staff social security numbers to be entered into the Santrax system.
Action Required
Connecticut Medicaid providers delivering non-medical home and community-based services must: 1) Complete mandatory EVV training through the Learning Management System, 2) Enter only the last 5 digits of staff SSN into Santrax (format: 000-0X-XXXX), 3) Implement EVV system for scheduling, visit verification and claim submission by November 1, 2016 for non-medical services or January 1, 2017 for Home Health services, 4) Direct questions to ctevv@hpe.com for claims/implementation issues or ctcustomercare@sandata.com for software issues.