MedicaidAdministrativeHigh impact
Electronic Visit Verification Implementation
Connecticut Medicaid (HUSKY Health)·CT · Physical Therapy, Occupational Therapy·Provider Bulletin
Effective date
Jan 1, 2017
We identified it
Jun 20, 2026
Summary
Connecticut's Medical Assistance Program (Medicaid) implemented Electronic Visit Verification (EVV) for home health and non-medical services, requiring providers to use the Santrax system for visit scheduling, check-in/check-out, and task documentation. This change affects billing workflows for home health agencies and community-based care providers serving Medicaid clients.
Action Required
Immediately for Connecticut providers: Complete the mandatory EVV survey and training through the Learning Management System. Set up Santrax system accounts for all staff providing CHC, PCA, and ABI services to Medicaid clients. Configure visit scheduling, check-in/check-out procedures, and task documentation workflows in the EVV system. Enter staff information using only last 5 digits of SSN (format: 000-05-XXXX). Contact ctevv@hpe.com or 1-800-842-8440 for implementation issues. Failure to implement EVV will prevent billing for affected Medicaid services.