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MedicaidAdministrativeMedium impact

How to Resolve Unexpected Clients in Your Santrax System

Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

This policy explains how to manage unexpected clients that appear in the Santrax system for ABI, CHC, or PCA waiver services. Providers should contact Access Agencies to void incorrect prior authorizations and set unexpected clients to 'Discharged' or 'Cancelled' status to prevent scheduling issues.

Action Required

Action needed
Immediately: Check Santrax system Client tab for clients in 'pending status' that don't belong to your agency. Contact Access Agency to void incorrect prior authorizations. Change unexpected client status to 'Discharged' or 'Cancelled' to prevent scheduling conflicts. Contact Sandata Customer Care at 1-855-399-8050 or ctcustomercare@sandata.com for assistance changing client status.

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