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Electronic Visit Verification (EVV) - Creating Claims in the Santrax System pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Jun 20, 2026
Summary
Providers using the Santrax system for Electronic Visit Verification (EVV) claims must click 'Update' before creating invoices to prevent claim denials and failures. The policy provides contact information for various EVV-related issues including missing clients, prior authorization problems, and system functionality issues.
Action Required
Immediately: All staff creating claims in the Santrax system must click 'Update' before generating invoices to ensure current data including rates, prior authorization, schedule details, TPL and ABN information. Contact ctevv@dxc.com for missing clients or PA issues, and Sandata Customer Care at 1-855-399-8050 for system functionality problems. Failure to click Update will result in claim denials and export failures.