MedicaidAdministrativeMedium impact
Attention: Electronic Visit Verification (EVV) Service Providers – Reason Code Survey pdf
Connecticut Medicaid (HUSKY Health)·Provider Bulletin
We identified it
Jun 20, 2026
Summary
The Department of Social Services is removing the "Other; Documentation Provided" reason code option from the Santrax Electronic Visit Verification (EVV) system. Providers using EVV services must complete a survey by November 17, 2017 to suggest replacement reason codes for schedule changes and visit alterations.
Action Required
By November 17, 2017: EVV service providers must complete the DSS survey to suggest replacement reason codes for the removed "Other; Documentation Provided" option. Click the survey link in the policy bulletin and provide specific reasons your agency currently uses this code for schedule edits and visit alterations in the Santrax system.