MedicaidAdministrativeHigh impact
Billing Clients for Missed appointments - Reissue of PB15-05 pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid providers are prohibited from billing patients for missed, cancelled, or broken appointments. Providers who have charged such fees must immediately refund all amounts collected from Medicaid patients.
Action Required
Immediately: Stop charging all Medicaid/HUSKY patients (HUSKY A, B, C, D) for missed appointments. Remove any missed appointment fees from billing system for these patients. Refund all previously collected missed appointment charges to affected Medicaid patients. Update front desk procedures to exclude Medicaid patients from missed appointment fee policies. Train staff that this prohibition applies even when Medicaid is secondary to commercial insurance or Medicare.