MedicaidAdministrativeMedium impact
interChange Provider Important Message pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid now requires specific detailed information when scheduling non-emergency medical transportation for patients, including complete pickup/dropoff addresses, medical equipment needs, and appointment details. Trips scheduled without complete information will be denied.
Action Required
Immediately: Front desk staff must collect and provide complete patient information when scheduling Medicaid transportation including: Member's Medicaid ID, full name, DOB, phone number, complete pickup/dropoff addresses with suite numbers, provider names and phone numbers, appointment date/time, recurring appointment details, special medical equipment needs (cardiac monitors, ventilators, IV drips, patient weight), and companion information. Update scheduling protocols and train staff on new requirements to prevent transportation denials.