Back to dashboard
MedicaidAdministrativeLow impact

Attention Electronic Visit Verification Service Providers - Mobile Visit Verification Intermittent Schedule Issue pdf

Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Not stated
We identified it
Jun 20, 2026
Days to comply
—

Summary

An intermittent issue is affecting Android users of the Mobile Visit Verification (MVV) app where caregivers' schedules are not appearing after login. Caregivers experiencing this issue should clear their device cache to restore their schedules, while iOS users are unaffected.

Action Required

Action needed
Immediately: If any staff or caregivers report missing schedules in the MVV Android app, direct them to clear their cache by closing the app, going to Settings > Apps > Sandata MVV > Storage > Clear Cache, then restart the app. Contact Sandata Customer Care at 1-855-399-8050 for additional assistance.

Related policy hubs