MedicaidAdministrativeMedium impact
Implementation of Electronic Delivery of Letters Update pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
May 1, 2019
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid is implementing Phase 2 of electronic letter delivery starting May 1, 2019, replacing mailed paper letters with secure web portal notifications for provider re-enrollment, HUSKY Health program letters, and other administrative communications. Providers must maintain current email addresses and regularly check spam folders to receive notifications when letters are posted to their secure portal accounts.
Action Required
By May 1, 2019: Administrative staff must ensure all email addresses in the Connecticut Medicaid Secure Web portal are current and accurate. Master users must review and update clerk roles, removing access for former employees and assigning appropriate eDelivery permissions. Staff must establish routine to check spam/junk email folders daily for portal notifications and log into the secure portal regularly to retrieve letters that previously arrived by mail.