Who is affected by this change?

This affects Connecticut Medicaid (HUSKY Health) Physical Therapy, Occupational Therapy providers in CT on Medicaid plans.

When does this change take effect?

This change is effective May 7, 2019.

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MedicaidAdministrativeMedium impact

Electronic Visit Verification Service Providers – Intermittent Telephony Outagepdf

Connecticut Medicaid (HUSKY Health)·CT · Physical Therapy, Occupational Therapy·Provider Bulletin

Effective date

May 7, 2019

We identified it

Jun 20, 2026

Days to comply

—

Summary

Electronic Visit Verification (EVV) service providers are experiencing intermittent telephony outages affecting caregiver check-in/check-out calls. Providers should direct caregivers to use mobile apps or manually enter visit times in Santrax until the issue is resolved.

Action Required

Action needed

Immediately: Home health agencies should instruct caregivers with smartphones to use the Mobile Visit Verification (MVV) app for check-in/check-out. For caregivers without smartphones, manually enter check-in and check-out times in Santrax system until telephony issue is resolved. Note that compliance rates for May 2019 will exclude visits during this outage period.

Related policy hubs

Connecticut Medicaid (HUSKY Health) policies CT policy changes Physical Therapy Occupational Therapy