MedicaidAdministrativeLow impact
Intermittent Telephony Outage Update pdf
Connecticut Medicaid (HUSKY Health)·CT · Home Health·Provider Bulletin
Effective date
May 9, 2019
We identified it
Jun 20, 2026
Summary
An intermittent telephony outage affecting Electronic Visit Verification (EVV) service providers has been resolved as of May 9, 2019. During the outage period, DSS will exclude all affected visits from May 2019 compliance rate calculations.
Action Required
No immediate action required for billing team. This is a resolved technical issue from 2019 affecting EVV telephony systems. If your practice provides home health or personal care services that use EVV, ensure caregivers know to contact Sandata Customer Care at 1-855-399-8050 if they experience telephony check-in/check-out issues.