MedicaidDocumentationMedium impact
Requirements Around Non-Emergency Medical Transportation Transports to the Closest Provider pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid now requires members to use providers within their local community (10 miles urban, 20 miles rural) for Non-Emergency Medical Transportation (NEMT). Clinical documentation proving medical necessity is required for transportation to providers outside these distance limits.
Action Required
Immediately: All providers must verify patient addresses and calculate distances to determine if clinical documentation is required for NEMT requests. Update intake procedures to collect member residence information and assess if alternative local providers are available. Use the Medical Necessity Form from ct.ridewithveyo.com when requesting NEMT for patients traveling outside their local community. Provide patients with provider search numbers: 1-800-859-9889 (medical), 1-877-552-8247 (behavioral health), 1-855-283-3682 (dental) when they need closer providers.