MedicaidAdministrativeLow impact
Upcoming AVRS Menu Option Change pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Jul 22, 2019
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid is changing the AVRS phone menu option #6 from Behavioral Health to Client ID Mismatch assistance effective July 22, 2019. Providers experiencing client verification discrepancies should now use option #6 when calling the Provider Assistance Center.
Action Required
By July 22, 2019: Update staff training materials and quick reference guides to reflect that AVRS menu option #6 now handles Client ID Mismatch issues instead of Behavioral Health. Train billing and front desk staff to use option #6 when calling 1-800-842-8440 for client verification discrepancies, and ensure they have the Eligibility Verification number ready when calling.