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Automated Voice Response System Downtime Notification pdf
Connecticut Medicaid (HUSKY Health)·Provider Bulletin
Effective date
Oct 17, 2021
We identified it
Jun 20, 2026
Summary
The Automated Voice Response System (AVRS) will be intermittently unavailable on Sunday, October 17, 2021 for system maintenance. Providers should use the secure web portal at www.ctdssmap.com or traditional ASC X12N transactions during the downtime.
Action Required
On October 17, 2021: If unable to connect to AVRS for eligibility verification or claims submission, use the provider secure web portal at www.ctdssmap.com or submit traditional ASC X12N transactions instead. Retry AVRS transactions later if initial attempts fail.