MedicaidAdministrativeLow impact
Reinstatement of Multi-Loading for NEMT Transportation pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Jan 1, 2022
We identified it
Jun 20, 2026
Summary
Connecticut Medicaid has immediately reinstated multi-loading (shared rides) for Non-Emergency Medical Transportation (NEMT) services through Veyo, which was suspended during COVID-19. Immunocompromised patients can opt out with documentation, and COVID-positive patients still receive separate transportation.
Action Required
Immediately: Front desk staff should inform patients that shared NEMT rides have resumed for Connecticut Medicaid members. When scheduling transportation through Veyo, notify them if patients are COVID-positive, assumed positive, or under quarantine. Direct immunocompromised patients to ct.ridewithveyo.com for opt-out forms if they prefer individual transportation.