MedicaidAdministrativeLow impact
[Virginia] Member support resource — Complex Case Management program
Anthem BCBS·VA·Provider Bulletin
We identified it
May 21, 2026
Summary
This is an informational bulletin about Anthem HealthKeepers Plus's existing Complex Case Management program for Virginia Medicaid members. It outlines how members and providers can refer patients to the program for comprehensive support with illness management, care coordination, and transition assistance. No billing, coverage, or operational changes are announced.
Action Required
No action required. This is a provider awareness communication about an existing member support resource. Billing teams should file this for reference and ensure providers are aware that members can self-refer by calling Member Services or providers can refer by phone/online. No workflow, coding, or billing changes are needed.