MedicaidAdministrativeLow impact
[Virginia] Shared empowerment — knowing member rights and responsibilities
Anthem BCBS·VA·Provider Bulletin
We identified it
May 21, 2026
Summary
This is an informational bulletin reminding Virginia Medicaid providers to review and communicate member rights and responsibilities as outlined in the Provider Manual. No billing workflow, coding, or coverage changes are implemented—this is a quality management awareness notice directing providers to consult existing documentation.
Action Required
By June 2026: Billing and clinical staff should review the Members' Rights and Responsibilities section of the Anthem HealthKeepers Provider Manual at https://anthem.com/va/provider to ensure awareness. Front desk and patient-facing staff should be prepared to inform members of their rights and responsibilities when appropriate. No system changes or billing process modifications are required. This is a compliance awareness communication only.