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DSS Important Message - Automated Voice Response System Downtime Notification pdf
Connecticut Medicaid (HUSKY Health)·Provider Bulletin
Effective date
Apr 12, 2023
We identified it
Jun 20, 2026
Summary
The Automated Voice Response System (AVRS) will be temporarily unavailable on Wednesday, April 12, 2023 starting at 6:30 PM due to system maintenance. The provider web portal and traditional ASC X12N transactions will remain available during this downtime.
Action Required
On April 12, 2023 after 6:30 PM: If unable to access AVRS for eligibility verification or claims status, use the provider web portal at www.ctdssmap.com or traditional electronic transactions instead. Try AVRS again later if initial attempts fail.