MedicaidAdministrativeMedium impact
EVV Updates - Sandata Management Auto Confirm - Visit Feature - Customer Support - Resources pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Oct 11, 2023
We identified it
Jun 20, 2026
Summary
Connecticut's Electronic Visit Verification (EVV) system for home health providers has a known auto-confirm issue affecting visit merging and billing in Sandata Agency Management, with a fix expected by October 11, 2023. New customer support web forms are now available, and group visit functionality plus visits under 8 minutes features are coming before January 1, 2024.
Action Required
Home health billing teams must manually merge and correct visit data in Sandata Agency Management Visit Maintenance module until system fix is deployed on October 11, 2023. Update support request processes to use new Sandata web forms at https://sandata.zendesk.com/hc/en-us/requests/new for EVV-related issues. Prepare for group visit functionality and visits under 8 minutes features launching before January 1, 2024.