MedicaidAdministrativeHigh impact
Sandata Agency Management Auto-Confirm Solution Update pdf
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
Effective date
Oct 11, 2023
We identified it
Jun 20, 2026
Summary
Sandata's Electronic Visit Verification (EVV) system auto-confirm solution for home health visits is experiencing ongoing technical issues where visits and schedules are not merging properly, requiring manual intervention for proper billing. While service capture issues have been resolved, providers must continue manually merging and correcting visit data in the Visit Maintenance module until a new solution is deployed.
Action Required
Immediately: Home health billing teams must continue manually merging visits and schedules in the Sandata Agency Management Visit Maintenance module to ensure proper confirmation and billing of non-waiver home health visits. Monitor for system updates and submit EVV-related questions to ctevv@gainwelltechnologies.com. Failure to manually correct data will prevent proper visit confirmation and billing submission.