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DSS Important Message - Service Interruption 02.26.2024 PDF

Connecticut Medicaid (HUSKY Health)·CT · Dentistry·Provider Bulletin
Effective date
Feb 26, 2024
We identified it
Jun 20, 2026
Days to comply
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Summary

BeneCare dental insurance is experiencing a system outage affecting their phone and internet systems, preventing call center representatives from providing information about claims, prior authorizations, and eligibility. Providers must use the secure web portal at www.ctdssmap.com to verify eligibility and check prior authorization status during the outage.

Action Required

Action needed
Immediately during BeneCare system outage: Front desk staff must use the secure web portal at www.ctdssmap.com instead of calling to verify patient eligibility, check dental benefit maximums, and confirm prior authorization status. Access 'Eligibility' or 'Prior Authorization' from the menu bar or use quick links on the right side. Monitor https://ctdhp.org for operational status updates.

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