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DSS Important Message - Service Interruption Updated 02.29.2024 PDF
Connecticut Medicaid (HUSKY Health)·CT · Dentistry·Provider Bulletin
Effective date
Feb 29, 2024
We identified it
Jun 20, 2026
Summary
BeneCare is experiencing a systems outage affecting CT Dental Health Partnership providers. The call center cannot provide claims, prior authorization status, or Adult Benefit Maximum information, but eligibility verification and other services remain operational through alternative web portals.
Action Required
Immediately: Dental billing staff must use alternative systems during BeneCare outage. For eligibility verification and PA status, log into www.ctdssmap.com and select 'Eligibility' or 'Prior Authorization' from menu. For claim history on dentures, dental restoration, and benefit limits, use 'Claims' then 'Claim History for Specific Services' on the same portal. Monitor ctdhp.org daily for status updates. Contact Provider Assistance Center at 1-800-842-8440 for portal login issues.