MedicaidAdministrativeMedium impact
[California] Outbound communications compliance requirements
Anthem BCBS·CA·Provider Bulletin
Effective date
Jun 30, 2026
We identified it
May 16, 2026
Summary
Anthem Blue Cross requires all Enhanced Care Management (ECM) provider organizations in California to complete mandatory Outbound Communications Compliance (OCC) training and implement required documentation and processes by June 30, 2026. This training clarifies compliance requirements for ECM outreach calling, reporting, and documentation activities.
Action Required
By June 30, 2026: All ECM providers must complete Anthem's mandatory Outbound Communications Compliance training on the Elsevier online platform. Billing team should verify provider training completion and implement required documentation processes and procedures in the practice workflow. Providers without Elsevier access must complete the account enrollment request form immediately. Non-compliance may result in service disruptions or claims issues for ECM-related activities. Contact CalAIM@anthem.com with questions.