All PlansAdministrativeMedium impact
Tips to help your patient stay engaged in SUD treatment and meet HEDIS measures
Cigna·Psychiatry, Family Medicine, Internal Medicine +1 more·Quality Measures
We identified it
May 14, 2026
Summary
This policy provides workflow recommendations to help healthcare providers improve patient engagement in substance use disorder (SUD) treatment and meet HEDIS IET measures. It outlines strategies like scheduling follow-up appointments before patients leave, using appointment reminders, and offering telehealth options to ensure patients initiate treatment within 14 days and receive engagement services within 34 days.
Action Required
Immediately: Review current SUD patient workflows and implement recommended strategies such as scheduling follow-up appointments before discharge, protecting appointment slots for recent discharges, setting up appointment reminder systems, and offering telehealth options. Billing team should ensure documentation supports HEDIS IET measure requirements for initiation within 14 days and engagement within 34 days of SUD diagnosis.