Survey Reminder: Marketplace and Commercial Members Rate Satisfaction with Providers
AI Summary
Blue Cross Blue Shield of Texas is reminding providers about upcoming patient satisfaction surveys for marketplace and commercial plan members, sharing 2024 results that show opportunities for improvement in areas like care coordination, smoking cessation counseling, and specialist referrals. The 2026 surveys will be mailed to randomly selected members in February and March 2026.
Action Required
February-March 2026: Encourage selected patients to participate in satisfaction surveys when they receive them by mail. Review 2024 survey results to identify improvement opportunities, particularly in care coordination (88% satisfaction), smoking cessation counseling (33-44% satisfaction), and patient communication. No billing system changes required.
Plan Types
Exchange, Commercial
States
TX
Specialties
all-specialties